A conversation at the Depot
Evil Old Lady Customer: I want to return this pressure washer.
Nice Cashier: Do you have your receipt?
EOLC: No, I don’t. I can’t find it.
NC: Well, without a receipt, or after 30 days, our policy is to send it out for repair.
EOLC: Well, I don’t want it repaired. I don’t like how it works.
NC: ~looks to wonderful Head Cashier for support~
Wonderful Head Cashier: What can I help you with?
EOLC: I don’t want this pressure washer. It’s junk. It doesn’t work.
WHC: Well, do you have a receipt?
EOLC: No, I can’t find the receipt.
WHC: Well, without a receipt, our policy is to send it out for repair.
EOLC: I don’t want it repaired. I want my money back.
WHC: Well, if you can bring me a receipt showing that it was purchased in the last 30 days, we’ll be happy to give you your money back. Otherwise, we’ll send it out for repair.
EOLC: I want to speak to the manager!
WHC: I am the manager up here.
EOLC: Well…well…I don’t want to talk to you. I want to speak to…..the president of the company!
WHC: ~smiling sweetly~ I’m sorry, he isn’t here tonight.
EOLC: ~grabs pressure washer (which is in a package that WHC has never seen before) and storms out the door~
Things are such fun at Home Depot!
Oh, I love Home Depot!
Ugh, I could NEVER make it heading customer service for any store. God bless those who can. I think I have been here before, nice blog.
Cashiers are evil…plain and simple.
There’s a special place in paradise for cheerful retail workers and a special place in hell for people who try to steal from them.
Sometimes I hate retail policies such as those, others, such as the case with the EOL, I see exactly why they are in place.
I feel for you. Home Improvement customers are such fun:)
You should check out my post….see what happened at Lowes today!
I love that! The customer isn’t always right!! :)
Oh yeah…I am here via Michele tonight:)
That’s so funny “how” you posted the conversation because I have a post I am going to put up sometime in the future about a conversation I had with a wacko person. I don’t know though….it’s kinda past it’s time now. LOL
hahahahha, that is great!
i love people like the ELOC because it makes me glad i’m not one of them!!
i’m here via michele, and i hope you have a wonderful weekend!
G’day Tammy, we all have dealt with an EOLC or EOMC in our lives. Don’t you just love them – NOT!!!!!. Have a great weekend Tammy, catch up with you again soon.
Oh, if you only knew all the crazy old kooks I have to deal with as well. I feel your pain! Have fun this weekend!
I guess it pays to keep a sense of humor around these uptight demanding types. While keeping more or less straight face of interest of course. ;-)
I am glad that’s not the time I chose to come in! LOL Luckily I know it’s not my inlaws. They love their pressure washer and they got it from HD! ;)
Hi Tammy, Michele sent me!
They should take it back! I doubt they’ll give you cash back, though. (if anything, it’ll be store credit!) Write an email or letter to their corporate and complain, but be fair. I bet you’ll get response!
Hey! I have an idea for something that customer can do with her pressure washer…